1. Definition of Terms
Customer – a natural or legal person who orders goods from AMOSA, who has reached the age of 18 and who has unlimited legal capacity to enter into a contractual relationship with AMOSA;
AMOSA.WINE – online sales site www.amosa.wine, which the customer uses to place an order;
Delivery – delivery of the goods ordered by the customer to the address specified in the customer’s order;
Riga and pieriga – Riga, Kalngale, Carnikava, Garciems, Garupe, Kadaga, Baltezers, Adazi, Bays, Upeslejas, Mežezeri, Annuška, Ulbroka, Upesciems, Dogs, Langstiņi, Mucenieki, Salaspils, Krogsils, Baloži, Olaine, Ķekava, Medamciems Jaunolaine, Jaunmārupe, Mārupe, Tīraine, Mežāre, Babīte, Sēbruciems, Piņķi, Beberi and Babīte.
2.1. The customer can use AMOSA.WINE services and order goods as a guest. When placing an order, the Customer must provide the following information: name, surname, telephone number, e-mail address and exact delivery address.
2.2. When ordering goods, the Customer is responsible for providing true and correct information.
2.3. Notices on order fulfillment (eg order confirmation, invoice, order cancellation, etc.) will be sent to the Customer regardless of whether they chose not to receive notifications and offers, as these notifications are necessary for order fulfillment and informing the Customer about the order status.
3. Price, payments and delivery costs
3.1. Product prices AMOSA.WINE are indicated in EUR. All prices are quoted, including any value added tax or other tax. The goods are sold at the prices valid at the time of order creation. Total Delivery Price may include fees. The bank fee may be applied depending on the bank used by the customer.
3.2. In addition to the price, the Customer will have to pay a delivery fee for courier delivery services to the specified address in the territory of Riga and Pieriga 5 EUR (including VAT), if the total price of the goods for delivery is 25 EUR or less. The delivery fee is not applicable if the total price of the goods for delivery exceeds 25.00 EUR.
3.3. In addition to the price, the Customer will have to pay a delivery fee for courier delivery services to the specified address outside Riga and the border area of 12 EUR (including VAT).
3.4. The customer can only pay with the payment methods specified in the AMOSA.WINE payment methods menu. Payment must be made before receiving the goods.
3.5. After receiving the order, AMOSA.WINE sends the customer an e-mail confirming the order.
3.6. The goods are assembled in cardboard boxes or paper bags.
4. Product collection and delivery
4.1. AMOSA.WINE makes every effort to ensure that each order is fully fulfilled, however, due to the unavailability of certain products at the time of order fulfillment, AMOSA.WINE does not guarantee that all products ordered by the Customer will be available and will be delivered.
4.2. Delivery will be made to the address specified by the Customer at the time of ordering. AMOSA.WINE will deliver the Customer’s order to the main entrance to the delivery address. At the Customer’s request, the Supplier may bring the order to the delivery address, for example, to place it on a certain floor in an apartment building only if: the
- Supplier has the Customer’s consent;
- our supplier believes that fulfilling such a Customer’s request is safe and practical. AMOSA.WINE always reserves the right to deliver the order to the address of the main entrance.
4.3. For customer deliveries to the company’s address, AMOSA.WINE can only deliver to the main entrance on the first floor of the company.
4.4. The trader delivers the product only to the orderer, who has reached at least 18 years of age and has presented a proof of age. The trader does not deliver alcoholic beverages from 19.00 to 10.00.
4.5. In cases when we deliver the Customer’s order at the time specified by the Customer, but there will be no one at the address who will be able to receive the order, the Customer will be informed and the Customer will need to contact us to agree on a new delivery time. In such cases, if AMOSA.WINE has to return the order, the Customer may be obliged to pay an additional fee.
4.6. AMOSA.WINE makes every effort to ensure that the Customer’s order is delivered on time, AMOSA.WINE shall not be liable for any failure to comply with this time in whole or in part if this deviation is due to Customer or other unavoidable circumstances.
4.7 See updated fees of delivery on this page: amosa.wine/delivery/
5. Quality guarantee and liability
5.1. The products displayed on AMOSA.WINE may not correspond to the products received in terms of shape and color, due to the nature of the technical means used to place the Customer’s order or due to other reasonably foreseeable discrepancies.
5.2. The product manufacturer and / or distributor is responsible for all information on the properties of AMOSA.WINE products. AMOSA.WINE is only responsible for displaying this information to Customers, unless otherwise provided by law.
6. Right of Withdrawal and Right of Withdrawal
6.2. AMOSA.WINE has the right to request that the Customer, returning the product, return it to the AMOSA.WINE address from which the delivery was made or to which AMOSA.WINE customer service specialist indicates. The customer covers all costs related to the return of goods.
6.3. When returning the goods to AMOSA.WINE, they must be free of any damage, in the original packaging, unopened, within the validity period +1 day. If the customer is unable to meet these requirements, AMOSA.WINE reserves the right not to pay the customer for the returned goods.
6.4. If the Customer has established after receiving the order that the product is damaged and / or of poor quality, the Customer applies to AMOSA.WINE with an application, which is accompanied by a photograph of the damaged product and AMOSA.WINE will arrange a refund to the Customer’s account from which the purchase was made. AMOSA.WINE reserves the right to ask the Customer to return all damaged goods to the address from which the delivery was made.
7. Cancellation of the order
7.1. In case of serious circumstances, AMOSA.WINE may temporarily or completely suspend internet trading without prior notice to the Customer. In such cases, AMOSA.WINE will reimburse the Customer for the undelivered orders within 10 working days.
8. Customer application
8.1. In case you have any questions about shopping at AMOSA.WINE, please contact us during business hours 10:00-19:00 by phone +371 27 839 026 or e-mail: email@example.com.
9. Final provisions and dispute settlement
10. Data processing and protection